Freeze a card
Stop new card spend in seconds from the app.
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Security
Security controls you can actually use
Freeze cards, secure devices, verify risky actions and recover faster when something feels wrong. ONEO security is designed to be visible before, during and after important money moments.
Protection layers
Security is strongest when it is visible before, during and after a risky moment.
- Device and session monitoring
- Instant card freeze and replacement flows
- Step-up verification for sensitive actions
- Guided support for suspicious activity
- Merchant, currency and transfer context in alerts
- Education prompts for common scam patterns
Your quick actions
Fast action matters when the card, phone or transfer looks wrong.
Report a device
Lock down access if your phone disappears.
Lost device →
Review activity
Check unusual merchants, currencies and locations.
Get help
Escalate suspicious activity through verified support.
Contact →
Security
Protect Money: freeze & fraud controls
ONEO Protect Money is built for freeze & fraud controls — onboarding, everyday use, controls and disclosures for this product, not a reused template from another page.
Design
Controls should be close to the risk
A freeze button buried in support is not enough. ONEO puts card, session and activity controls in the app so you can act first and investigate second.
Sensitive actions may require stronger verification, especially on new devices or unusual flows.
Partners
Different products have different protections
Funds, cards, e-money, investment products, crypto and mobile services may sit under different regulated partner structures. ONEO explains the applicable terms in product flows.
Always read the protection and risk disclosures for the product you are using.
Important
Security is shared work
ONEO support will never ask for your password, full card number or one-time codes. Keep your device updated and report suspicious activity quickly.
Features, pricing, limits and corridors vary by market, partner availability, network coverage and identity verification.
Security questions
ONEO security pages should answer what users can do in the first minute, not only describe background systems.
Can I freeze instantly?
Eligible ONEO cards can be frozen from the app to stop new spend while you investigate. This is useful for lost cards, suspicious merchants and travel uncertainty.
What about devices?
Lost-device flows help users secure sessions and account access after a phone disappears. Verification may be required before sensitive recovery actions.
Lost device →
Are transfers monitored?
ONEO can apply verification and review prompts to sensitive activity, unusual routes or higher-risk actions. Reviews may delay activity when security or compliance requires it.
How are funds protected?
Different products can sit under different partner structures. ONEO explains segregation, eligibility and protection terms where they apply.
Switzerland HQ trust model
Controls users can see, structures users can understand
ONEO combines visible app controls with partner-led product structures: card networks, payment rails, verification checks and segregated fund arrangements where applicable. The experience is built so users understand which control to use and which terms govern the product.
Security also depends on user behaviour. ONEO pages should teach users to freeze first, verify requests independently, avoid sharing codes and contact verified support when something changes.
How We Protect Your Money FAQs
Answers written for this product.
Protect Money focuses on freeze & fraud controls. Other ONEO pages cover other money jobs so this copy stays specific.
Customers whose routine needs freeze & fraud controls. Teams → Business; families → Kids; career seekers → Company.
Live fee, rate or eligibility. Marketing text is a summary only.
Higher limits or freeze & fraud controls often need deeper KYC/KYB. The app asks only when required.
Only if country flags and verification unlock it; otherwise it stays hidden.
FX, ATM, support or card finishes tied to Protect Money may change when you upgrade.
In-app chat with Protect Money selected, or the matching Help topic.
No. Partner terms and in-app legal text prevail for Protect Money.
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