Help Centre
How can we
help?
Accounts, KYC, cards, transfers, FX, plans, security — FAQs for every journey.
Search help topics in the ONEO app — popular topics below
Accounts & KYC
Open an account, verify identity, supported countries.
Cards & payments
Order, freeze, Apple / Google Pay, disputes.
Transfers & FX
Send money, rates, corridors, limits.
Plans & fees
Standard to Ultra, allowances, upgrades.
Security
Passcodes, lost phone, fraud tips.
Business & Kids
Team spend, allowances, parental controls.
Popular questions
Quick answers before you open a ticket
Android APK is available now from our Download page. iOS is coming soon. After install, open the app to log in or open an account.
Typically a government ID (passport or national ID) and a selfie. Some countries also ask for proof of address. Exact requirements appear during onboarding.
ONEO-to-ONEO is usually instant. Local rails often settle same day. Cross-border SWIFT can take 1–5 business days depending on banks and corridors.
Open the app → Cards → select the card → Freeze. You can unfreeze instantly. Report permanent loss to order a replacement.
Yes. Upgrade or downgrade from Plans in the app. Proration and benefit changes follow the plan terms shown before you confirm.
Customer funds with licensed partners are held under segregation rules applicable to that partner. ONEO adds device security, monitoring and 24/7 controls. See Security and Risk disclosure for more.
Download the app
Still stuck? Message support inside the ONEO app after you sign in.